Booking terms

These terms are applied to singular bookings, unless a special accommodation agreement has been made with Kalle’s Inn Resort. These terms will also be applied to bookings made through Kalle’s Inn Resort’s website.

1. Booking and confirmation

When you make a booking you must state your name, home address, arrival and departure dates, and make a payment for an overnight stay. The booking is binding when it has been confirmed orally, in writing or for example via email, and when you have received a booking confirmation. The hotel can set a variety of conditions to the booking, i.e., such as the reservation fee to be paid in connection with group reservations as a condition for the reservation to be binding.

2. Arrival and departure

Check-in is available from 3pm on the date of your arrival. Check-out must be completed by 12pm on the day of your departure. For safety reasons only the employees and checked-in guests can have access to rooms and other reserved areas. The maximum capacity set for rooms and other areas must not be exceeded.

We require that all bookings are secured with a payment made at the time of booking. If the reservation is cancelled one day before the arrival date, we will refund the payment made. If you arrive to the hotel according to the check-in times but the reserved room is not ready, the hotel is obliged to offer a corresponding accommodation from the closest area available without additional fees.

3. Booking guarantee

All bookings must be guaranteed with a payment during the booking process. Alternatively billing customers can guarantee their booking using company details only if the company in question has been granted a billing permission. As an alternative to securing the booking by company guarantee, Kalle’s Inn Resort has the right to require either a partial or full retainer to secure the booking. A retainer and payment schedule will always be agreed with the customer in writing prior to their stay.

4. Cancellation and non-arrivals

If nothing else is agreed during the booking or there are no other terms applied to either the chosen price or booking date, the cancellation must be done 7 days before your arrival. Bookings cancelled after 7 days before arrival will be charged a cancellation fee equal to 50% of one (1) night’s accommodation, unless other pricing terms are applied (i.e., non-refundable). Bookings cancelled after 15.00 PM the day before arrival will be charged a cancellation fee equal to one (1) night’s accommodation, unless other pricing terms are applied (i.e., non-refundable). In case of non-arrival, the hotel has the right to charge you for one night’s accommodation including taxes and other possible additional fees included in the booking. Reservations made with a gift card must also be cancelled 7 days before arrival. For cancellations of reservations made with a gift card, after 7 days before arrival, we will charge a cancellation fee of 50 euros. 

5. Early departure

If you are leaving before the agreed date, you must notify the hotel by 4pm the day before your departure. If you have a booking for multiple nights, you are required to pay for the whole stay. An early departure might also cause a change in the total price of your stay.

6. Payment

When ordering services via the shopping basket on our website, payment is made immediately through the Paytrail payment service. Paytrail payment service is a safe and fast way to complete the order and works with all banks' payment systems on the internet (paytrail.com).

Paytrail Plc
Business ID: 2122839-7
Innova 2
Lutakonaukio 7
40100 Jyväskylä
Phone: +358 (0) 207181830

Kalle’s Inn Resort accepts the most common credit cards (American Express, Visa and Mastercard amex, Visa and Mastercard). We do not accept cash. The hotel is not obliged to accept foreign currency, coupons, cheques or credit cards that have not been confirmed to be acceptable beforehand. If a room has not been paid for before arrival, payment must be done upon arrival to the hotel via a credit card. During the check-in process the hotel will charge the full price of your stay from the credit card added to your booking. In addition, the hotel reserves the right to charge the customer for any un-notified purchases or damages related to accommodation using the credit card linked to the booking.

7. Etiquette

We abide by good etiquette and regulations at the hotel. If you do not abide by these regulations, you are subject to be removed from the premises. In case of removal from the premises you must pay for your accommodation and the additional services you ordered and cannot apply for a refund. For safety reasons only guests who have checked in have access to rooms and other reserved areas. The maximum capacity of rooms and other areas must not be exceeded. As a customer you are liable for any damages done on purpose or by negligence to the hotel. This applies to the hotel room, common areas and furniture or equipment and other guests at the hotel or their possessions.

Additionally, you are liable for yourself and your guests while staying at the hotel. Smoking in the room will be considered as damage. Liability is determined according to general liability principles.

8. Storage of valuables and luggage, and liability

The hotel rooms are not equipped with safe deposit boxes for storing valuables. The hotel can store customers’ ordinary luggage at one’s own risk, since the hotel does not have a separate locked luggage room. The hotel is refusing to store exceptionally valuable items. The hotel is not liable for any damage or disappearance of a vehicle parked on the hotel parking lot or any items inside that vehicle.

9. Accommodating minors

In order to book a room at Kalle’s Inn Resort, you must be 18 years of age or older. If you book a room for a minor, you are responsible for that person, whether you stay in the room with the minor or not. Minors under the age of 18 must have a permission document stating the minor’s name, date of birth and accommodation period signed by a parent or legal guardian. The name and phone number of a parent or legal guardian are also required.

10. Pets

Pets are not welcome to our hotel.

We reserve the right to changes.